Frequently Asked Questions
Everything you need to know about shopping at Orient Star
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Return Portal to start your request.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
At Orient Star, we prioritize ethical craftsmanship. We work closely with certified suppliers to ensure our fabrics meet high standards for both quality and environmental responsibility.
Can I track my order status?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.